Getting you and your baggage to your destination is a priority for us. Browse the categories below to learn more about our baggage policies and services.
In addition to the standard allowance, the following will be transported free of charge:
- A wheelchair meeting the requirements of the Company’s FAA approved operating procedures stated under “Wheelchairs & Other Assistance-Related Devices” for requirements.
- A cane, walking stick, crutches or other assistive devices.
- An infant or child-safety seat. For use on-board please see “Wheelchairs & Other Assistance-Related Devices” for requirements.
- A stroller and/or diaper bag.
- Compliant portable oxygen concentrators or other related devices.
A child’s baggage allowance is the same as that for an adult guest. A child traveling as an “infant” as defined by the fares and tariffs is not allocated baggage allowance in addition to that allocated to the accompanying adult guest.
- For each ticketed guest, Dash will transport, subject to available space and additional fees up to two (2) additional bags per guest.
- Any checked bag, gate checked bag or personal item that causes a guest to exceed the standard baggage allowance in number, size or weight, but which is not overweight/oversized, will be transported as excess baggage.
All excess baggage is carried on a space available basis and is subject to an additional charge. Any bag that is excess because it exceeds the number of bags permitted as standard bag allowance and/or the weight or size will be subject to cumulative excess charges.
Special Items Carried in Lieu of Standard Bag Allowance Checked Bag. These items can be accommodated as Checked baggage in our smaller aircraft despite their size or unusual character or shape.
Acceptance: One special item will be accepted per Guest in lieu of the one (or, first) Checked bag permitted per the Standard Bag Allowance. If the Guest is also checking a bag, this item will be carried as Excess Baggage (i.e. space available). If there is more than one of these special items, or if a special item exceeds the size and weight limitations below, the item will be carried as Excess Baggage (i.e.space available). No special item may exceed the Overweight/Oversize limitations in this Section except as specifically provided below.
Bag Fee. If the special item is being carried in lieu of the one (or, first) Checked bag, the first Checked bag fee applies, if any. For all other special items, Excess Bag Fees apply and are cumulative subject to Excess Baggage rules in this Section.
Special Items for Transport: Each of these items is further subject to other requirements such as Dash’s Restricted Articles and TSA Regulations. Please note: some limitations may include linear inch constraints (length + width + height) while others, maximum length constraints, all which vary based on the size of the access door of the aircraft.
- Golf clubs: one ‘Sunday Bag’ with a total weight of 25 lbs. or less may be carried per passenger in addition to the standard baggage allowance. This is a lightweight nylon bag holding approximately 6 clubs. Maximum 62 linear inches.
- Small coolers containing dry ice – Maximum 50 lbs. and 42 linear inches
- Tool Kits – Maximum 50 lbs. and 42 linear inches
- Hockey/Lacrosse Sticks/Curling Brooms (“Sticks”) – Up to two Sticks taped together plus one sports bag will be considered “one special item” for purposes of this Section. Maximum 50 lbs.
- Skis (snow/water) and Snowboards –Up to two pairs of snow skis in one bag plus one ski boot bag will be considered “one special item” for purposes of this Section. Maximum length 70 inches.
- Antlers or animal horns, free of residue to the degree possible, with skull wrapped and tips protected – Maximum 15” x 30” x 45”.
- Scuba equipment consisting of empty scuba tank (with valve stem removed as required by TSA) and dive gear. For non-TSA screened flights, scuba tank must be decompressed to below 29 PSIG. Note: For rebreather equipment, soda lime must be 4% Sodium Hydroxide or less.
- Fishing equipment (rods, reels, landing net, tackle box) encased in a suitable container all considered as “one special item” - Maximum 70 linear inches.
- Archery equipment in hard-sided case (one bow case containing bows, one quiver with arrows and one maintenance kit of sufficient strength to protect items) – Maximum 70 linear inches.
Lithium batteries must be removed from any bag which constitutes a “Smart Bag” and carried in accordance with Dash’s rules in the Contract of Carriage for Spare lithium batteries. Smart Bags with non-removable lithium batteries are not accepted for transport on any Dash flight.
Valuables/Fragile Items: Dash cannot be liable for valuables, fragile items, unsuitably packed items, or perishable items in checked baggage or in personal wing bags, with or without our knowledge. Please let us know in advance if something is particularly fragile; while we cannot accept liability for it, we can do our best to find the most suitable area in the aircraft to stow it.
Normal wear and tear: Luggage is designed to protect its contents. Dash cannot be liable for minor exterior damage; scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear of baggage.
Claims: Most delayed baggage arrives within 24 hours and during this initial period we will make every effort to reunite you with your luggage as quickly as possible.
Baggage that is delayed or damaged should be reported, in person, before leaving the airport. If, in the unlikely case, your luggage is still missing after 5 days, please contact Guest Services:
Dash Guest Services – Baggage Claims
14900 Interurban Ave S., Ste 271
Tukwila, WA 98168
Always retain your ticket and claim check receipts and any receipts for expenses.
Limits of Liability for Baggage Including Fragile or Perishable Goods: Except to the extent the Warsaw or Montreal Conventions or other applicable laws may otherwise require, the following provisions apply:
Checked & Unchecked Baggage
For Domestic Carriage: Liability for loss, delay or damage to checked baggage, or any baggage or personal item which is taken into custody by Dash, is limited to the fair market value at the time of the loss, damage or delay and will not exceed (except for wheelchair and other assistive devices) for on-line travel solely on Dash with no connecting service, $500 per guest; Dash assumes no responsibility or liability for loss or damage to unchecked, carry-on baggage, or carry-out baggage, unless the loss or damage occurred while in the sole custody of Dash or was caused by the sole negligence or willful misconduct of Dash.
Delayed Bag Delivery & Interim Expenses
Dash strives to deliver checked baggage to our guests in the baggage claim area in a timely and efficient manner; that is, so that it arrives before or at the same time as the guest. When on occasion a bag is missing or remains unclaimed, we will make every reasonable effort to locate and return the bag within 24 hours or less using a comprehensive system and process to track missing baggage and to communicate with affected guests.
Delivery of Delayed Bag
In the event that checked baggage does not arrive before or at the time the guest arrives, Dash will deliver such checked baggage to guests. (For clarification purposes, please note that baggage accepted and carried subject to space availability on the aircraft is not guaranteed a delivery time and, as a result, is not eligible for delayed
delivery by Dash.) Dash will strive to deliver baggage covered by this section in a timely and efficient manner, but delivery times may vary with destination because of third party vendor availability, traffic, and other reasons. This delivery may be by Dash or by an authorized agent contracted at Dash’s expense to provide such bag delivery. In some cases, it may be more expeditious for guests to return to the airport to claim their baggage and, in this case, guests may certainly choose to pick-up their bags at their own transportation expense in lieu of delivery.
Guests are entitled to reasonable interim expenses resulting from delayed bags. (For clarification purposes, please note that baggage accepted and carried subject to space availability on the aircraft is not guaranteed a delivery time and, as a result, is never a delayed bag for purposes of this provision.) Guests must present receipts for all reasonable expense reimbursements incurred. Reasonable expenses generally are $75 per day for the first few days the bag is delayed. These guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred; in such a case, the additional expenses will be handled on an individual basis up to the
limits of liability stated within this Contract of Carriage.
If the delayed bag becomes a claim for which monetary compensation is appropriate in accordance with this Contract, interim expenses advanced for the initial delay will be deducted from the claim’s settlement total. Interim expenses are not available as an additional remedy for bags which are lost or damaged and for which such a claim is reported and processed, without regard to whether the claim results in compensation in accordance with this Contract.